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Our roadmap 2020-2025

Our non-financial roadmap reflects our determination to integrate sustainability at the different levels of our operating model.

Active ownership

As per its mission statement involving the creation of a meaningful impact, the support that D’Ieteren Group brings to its businesses at the non-financial level was revisited in 2019. In particular, the Group facilitated a materiality assessment for all its businesses to enable them to challenge the focus areas they had been monitoring until then and ensure that they were taking action where it was most relevant according to the evolution of their own business.

In 2020, building upon these learnings, our companies started designing/challenging their strategic focus areas and defining related targets and action plans. As from 2021, they will implement the strategies aimed at reaching their respective ambitions and targets.

In addition, the companies that didn't have a process to measure the Group's non-financial KPIs (customer satisfaction, employee engagement, and carbon emissions) were encouraged to do it in 2020, as well as to define their own targets in these areas.

Responsible investment

D'Ieteren Group has kept improving its non-financial reporting, by aligning it with the Global Reporting Initiative (GRI), the most widely recognized standard in terms of non-financial reporting, and by providing a detailed reporting for its four activities (including D'Ieteren Immo for the first time in 2019). After a successful readiness assessment, parts of the businesses' reporting have been submitted to an external assurance. The Group shares with its businesses the ambition to steadily extend the scope of this assurance.

In 2020, all investment cases were analysed taking environmental, social and governance aspects into account.

Active ownership

AmbitionsAchievements 2019Target 2020 - 2025
Ambitions: Supporting value creation for people, customer and societyAchievements 2019: Target 2020 - 2025:
Ambitions: All the businesses report on D’Ieteren Group’s three non-financial KPIs: People engagement, Customer Satisfaction, CO2 emissionAchievements 2019: /Target 2020 - 2025: 2020: All businesses measure their performance regarding the three KPIs and define their own targets in these areas.

2021 – 2025: Progress measurement
Ambitions: Sustaining performance on business specific aspectAchievements 2019: Target 2020 - 2025:
Ambitions: All the businesses design their own sustainability strategyAchievements 2019: All businesses have identified their most material non-financial aspectsTarget 2020 - 2025: 2020: All businesses have stated their ambitions regarding their most material non-financial aspects, and defined related roadmaps.

2021-2025: Progress measurement

Responsible investment

AmbitionsAchievements 2019Target 2020 - 2025
Ambitions: Information and ReportingAchievements 2019: Target 2020 - 2025:
Ambitions: All the businesses issue a non-financial reporting aligned with GRIAchievements 2019: AchievedTarget 2020 - 2025: Maintain
Ambitions: A limited external assurance of the non-financial reporting is provided by a recognized authorityAchievements 2019: Readiness assessment for a limited external assurance on a selected number of KPIsTarget 2020 - 2025: 2020: First limited assurance on a selected number of non-financial KPIs

2021-2025: Extending yearly the scope of the limited assurance
Ambitions: Investment cycleAchievements 2019: Target 2020 - 2025:
Ambitions: 100% of the investment cases in final phase include an assessment of ESG aspectsAchievements 2019: 50% of investment cases in final phase have included an assessment of ESG aspectsTarget 2020 - 2025: 100% of investment cases include an assessment of ESG aspects
Ambitions: CommitmentsAchievements 2019: Target 2020 - 2025:
Ambitions: Principles for Responsible InvestmentAchievements 2019: /Target 2020 - 2025: 2020: Become a signatory

2021: First voluntary reporting