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Reaction to irregularities concerning a software used in some of the Volkswagen group’s diesel engines

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22 Sep 2015 - D'Ieteren Automotive

In response to the recently published information relating to the irregularities concerning a software used in some of the Volkswagen group’s diesel engines, which were identified through a study commissioned by the United States Environmental Protection Agency (EPA) and the California Air Resources Board (CARB), the D’Ieteren group would like to state the following:

  • D’Ieteren was surprised, and is deeply concerned with this situation which, if confirmed, would clearly be a breach of the moral and ethical standards of the group.
  • D'Ieteren Auto, the group’s division in charge of the import and distribution of the Volkswagen group’s brands in Belgium, and its network of independent dealers have never been aware of, nor could have identified, these irregularities.
  • We take our responsibility towards our customers and partners very seriously and we will take all adequate actions within our control, in collaboration with the Volkswagen group, to maintain and restore our customers’ trust and loyalty to the brands and products of the Volkswagen group. All of our people and our partners will work hard, as they have always done in the past, to continue to earn and deserve our clients’ trust and loyalty.
  • We are taking all actions within our control, and are working with the group Volkswagen, to assess the impact of these irregularities on our clients. Pending the outcome of this assessment, we are in a position to communicate the following messages:
    • All new vehicles from the Volkswagen group equipped with the newest generation of diesel engines (EU 6) currently available for sale in Belgium comply fully with applicable legal, regulatory and environmental standards and are not affected by the irregularities;
    • We are taking all available measures to identify which vehicles, if any, are affected by the irregularities before delivery to our clients.
  • The alleged irregularities relate to vehicles with Type EA 189 diesel engines, which have been sold in Belgium between 2007 and today. The Volkswagen group is currently unable to specify how many of these vehicles are affected by the recently identified irregularities, or which models and production years are involved, and we are working with them to clarify the situation as promptly as possible.
  • We are, however, committed to:
    • Take all adequate actions to remedy the irregularities as soon as we will have been able to assess the impact of the situation on the clients and the effect of the irregularities;
    • Communicate fully and transparently as soon as we have the necessary information;
    • Notify our clients of their situation and of the actions that we will take to remedy the irregularities.
  • The Volkswagen group has emphasized that the vehicles concerned are absolutely safe and roadworthy.
  • D’Ieteren is conscious that this crisis might impact the image of the Volkswagen, Audi, Seat and Škoda brands in Belgium, and therefore impact D’Ieteren Auto’s activities. However, it is too early at this stage to comment on this potential impact.

End of press release

Group profile

D'Ieteren is a group of services to the motorist founded in 1805, serving some 12 million corporate and end customers in 34 countries in two areas:

- D'Ieteren Auto distributes Volkswagen, Audi, Seat, Škoda, Bentley, Lamborghini, Bugatti, Porsche and Yamaha vehicles across Belgium. It is the country's number one car distributor, with a market share of more than 22% and 1.2 million vehicles of the distributed makes on the road at the end of 2014. Sales in 2014: EUR 2.7 billion.

- Belron (94.85% owned) is the worldwide leader in vehicle glass repair and replacement. In 2014, some 2,400 branches and 9,400 mobile vans, trading under more than 10 major brands including Carglass®, Safelite® AutoGlass and Autoglass® served customers in 34 countries. Sales in 2014: EUR 2.9 billion.

Financial Calendar

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Next events

31 August 2015

HY 2015 Results

8 December 2015

Investor Day

17 July 2015

Investor Day Announcement

25 February 2016

FY 2015 Results

28 May 2015

Arnaud Laviolette appointed as CFO of D’Ieteren SA

25 February 2016

Analyst meeting & press conference FY 2015

28 May 2015

Trading update for the period ending 31 March 2015

20 April 2016

Annual Report 2015

15 April 2015

Annual Report 2014 / New corporate website

26 May 2016

General Meeting & Trading update


Axel Miller, Chief Executive Officer

Arnaud Laviolette, Chief Financial Officer

Pascale Weber, Financial Communication - Tel: + 32 (0)2 536.54.39

E-mail: – Website:

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